FAQ
Find answers to common questions about our products, orders, and policies. If you need further assistance, we’re always here to help.
Can I change or cancel my order?
If your order has not yet shipped, please contact us as soon as possible at info@vplumiere.com. We will do our best to accommodate your request.
How much is shipping?
Shipping is calculated at checkout based on your order total:
• Orders up to $100 — $15 shipping
• Orders $100 and above — Free shipping
All rates apply within the United States.
For more details, visit our Shipping Policy.
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and seasonal demand.
Can there be shipping delays?
During peak seasons or high-volume periods, shipping delays may occur. Each order is carefully prepared to ensure quality and presentation.
Are your candles hand-poured?
Yes. All VesPèra Lumière candles are hand-poured in small batches with attention to detail and craftsmanship.
What ingredients do you use?
We use high-quality natural waxes and thoughtfully selected fragrance blends to create a clean, refined, and long-lasting experience.
How strong are your fragrances?
Our fragrances are designed to be noticeable yet balanced—creating a soft, immersive atmosphere without being overwhelming.
Are your products safe for pets?
Our products are made with carefully selected ingredients. For pet-friendly use, we recommend wax melts with electric warmers, as they do not require an open flame. Always use products responsibly and keep them out of reach of pets.
How should I care for my candle?
Trim the wick before each burn, allow the wax to melt evenly across the surface, and never leave a candle unattended. All candles include detailed safety instructions on the label, packaging, and product pages.
Do you offer candle care accessories?
Yes. Explore our Candle Care and Wax Warmers & Candle Lamps products.
How do I use my gift card?
Enter your gift card code at checkout online, or present it in person.
Do gift cards expire?
No — VesPèra Lumière gift cards never expire.
What should I do if my gift card is not working?
Contact us at info@vplumiere.com and we will assist you.
Can I use my gift card on other platforms?
Contact us if you wish to use your gift card on different platforms — we will assist you manually.
Can gift cards be redeemed for cash?
Gift cards cannot be redeemed for cash, except where required by law.
Do you use eco-friendly packaging?
We use sustainable packaging whenever possible without compromising safety or presentation.
Are your products environmentally friendly?
Sustainability is important to us, and we continuously make mindful choices in materials, packaging, and production.
Do I need an account to place an order?
No account is required. Creating one allows you to save your information, track orders, and receive updates more easily.
How can I contact customer support?
Reach us at info@vplumiere.com or through our Contact Us page.